Welcome to Our Help Site

• Why does OluKai name each of their products Polynesian words?
• How does OluKai reduce its environmental footprint?
• How do I find my nearest OluKai retailer?
• Where can I find information for events and athletes for sponsorship?
• How do I become an OluKai retailer or international distributor?
• What is your phone number?
• What's your address?

See all articles in About OluKai →

• I want to change or cancel my order

• What is your Shipping Policy & How Much Does Shipping Cost
• How long will it take my order to ship?
• 2024 Recommended Holiday Shipping Cut-Offs
• Where do you ship from?
• Do you ship to P.O. Boxes?
• Which days do you deliver packages on?

• What is your return or exchange policy?
• Extended Holiday Return Period
• How do I return or exchange my order?
• When will I receive my Refund, Exchange, or eGift Card Refund?

• How do your shoes or sandals fit?
• If I wear a half size in shoes, how should I size my OluKai sandals or slippers?
• Why are OluKai sandals and shoes so comfortable?
• How do I wash or care for my OluKai footwear?
• Are OluKai leather sandals and shoes waterproof?
• Do you have replacement insoles available?
• Do you carry vegan footwear?

See all articles in Products →

• What do I do if my sandals or shoes are damaged or defective?
• Do you have a guarantee on your footwear?
• How do I submit a warranty claim?

• Do you offer gift cards?
• Do you offer physical gift cards or just digital?
• What is the dollar amount minimum and maximum that you can purchase?
• How and where can you use a gift card in the checkout?
• Can I use Afterpay to purchase a digital gift card?

• How do OluKai insoles enhance my comfort while wearing OluKai footwear?
• How do I know which OluKai insoles are right for my shoe?
• What sets OluKai insoles apart from others on the market?
• How do I clean and maintain my OluKai insoles?
• Are there any downsides to using OluKai insoles?
• What are the materials in the insoles?
• How long do OluKai insoles last?

See all articles in Insole Replacements →

• How do I create and manage my OluKai profile? - Subscription Instructions

• How can I share my referral code with friends and family?
• Can I refer someone who’s already a customer?
• Do I get a reward for each friend I refer?
• How do I redeem my referral code at checkout?
• How long do I have to use my referral code?
• Can I stack my referral code with other discounts?
• How will I know if my friend made a purchase?

See all articles in Referral →