Welcome to Our Help Site

• Why does OluKai name each of their products Polynesian words?
• How does OluKai reduce its environmental footprint?
• How do I find my nearest OluKai retailer?
• Where can I find information for events and athletes for sponsorship?
• How do I become an OluKai retailer or international distributor?
• What is your phone number?
• What's your address?

See all articles in About OluKai →

• I want to change or cancel my order

• How long will it take my order to ship?
• Where do you ship from?
• Do you ship to P.O. Boxes?
• Which days do you deliver packages on?
• What is your Shipping Policy & How Much Does Shipping Cost

• What is your return or exchange policy?
• Extended Holiday Return Period
• How do I return or exchange my order?
• When will I receive my Refund, Exchange, or eGift Card Refund?

• How do your shoes or sandals fit?
• If I wear a half size in shoes, how should I size my OluKai sandals or slippers?
• Why are OluKai sandals and shoes so comfortable?
• How do I wash or care for my OluKai footwear?
• Are OluKai leather sandals and shoes waterproof?
• Do you have replacement insoles available?
• Do you carry vegan footwear?

See all articles in Products →

• What do I do if my sandals or shoes are damaged or defective?
• Do you have a guarantee on your footwear?
• How do I submit a warranty claim?

• What is the Holoholo Club?
• Is Holoholo Club free to join?
• What happened to the ‘Ohana Program?
• Does my loyalty account expire?
• I want to speak to someone – how do I contact customer service?
• What is a Makau?
• How do I earn Makau?

See all articles in About Holoholo Club →

• Why are insoles only available to Holoholo Club Members?
• How do OluKai insoles enhance my comfort while wearing OluKai footwear?
• How do I know which OluKai insoles are right for my shoe?
• What sets OluKai insoles apart from others on the market?
• How do I clean and maintain my OluKai insoles?
• Are there any downsides to using OluKai insoles?
• What are the materials in the insoles?

See all articles in Insole Replacements →

• How do I create and manage my OluKai profile? - Subscription Instructions