What do I do if my sandals or shoes are damaged or defective?
All orders placed thru OluKai.ca and approved retailers are covered under warranty. Please reference your order number & receipt when filing a warranty claim. If the sandals or shoes are under warranty and were purchased on vacation or in a location other than where you live, you can submit a...
Do you have a guarantee on your footwear?
OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion.
The following defects are covered by the OluKai Guarantee:
Straps pulling out where soles are not excessively wo...
How do I submit a warranty claim?
If your sandals or shoes are covered under warranty, please send us a message along with all of the details below.
Order number if ordered from our website
Photo of the style information printed on the bottom of the strap or inside the shoe. Please provide this even if it is illegible. Example: