What is your return or exchange policy?
Rest easy, we offer free returns and exchanges within 30 days from the date your order ships at OluKai.ca. Items must be in new, unused condition with the original packaging and tags.
We offer three options for returns and exchanges.
Exchange for another size
Return for an eGift Card
Extended Holiday Return Period
Kick back and relax this holiday season knowing your OluKai gifts come with an extended return and exchanges period. All orders fulfilled from Nov. 1st through Dec. 15th can be returned or exchanged for free until Jan. 15th at olukai.ca/returns. As always, free shipping is included for all orders...
How do I return or exchange my order?
We will provide you with a free shipping label to print, and you can pack and ship your return or exchange back to us.
You will need your order number to begin processing your return or exchange. You can find your order number on:
Your account page
Your shipping label listed after "PO" under yo...
When will I receive my Refund, Exchange, or eGift Card Refund?
As soon as your return is received:
You will receive your refund
We will begin processing your new order
You will receive you eGift Card Refund
You will receive a confirmation email when processing is complete.