Returns

• What is your return or exchange policy?

  Rest easy, we offer free exchanges for new sizes / colors and free returns for store credit. Additionally, customers can exchange for new products of lesser or greater value. All other returns for refund will be charged a $7 restocking fee on the returned product. Please place your exchange or ...

• Extended Holiday Return Period

  Kick back and relax this holiday season knowing your OluKai gifts come with an extended return and exchanges period. All orders fulfilled from Nov. 1st through Dec. 25th can be exchanged for free until Jan. 26th  at olukai.ca/returns. As always, free shipping is included for all orders $150+. Al...

• How do I return or exchange my order?

  We will provide you with a shipping label to print, and you can pack and ship your return or exchange back to us. You will need your order number to begin processing your return or exchange. You can find your order number on: Your account page Your shipping label listed after "PO" under your ad...

• When will I receive my Refund, Exchange, or eGift Card Refund?

  For fastest processing, use the Return Bar. As soon as they scan your QR code your return or exchange will begin processing: You will receive your refund If exchanging, your new order will begin processing If returning for store credit, the eGift Card will be processed with your refund If you el...

• Can I return or exchange my gift?

  We offer gift returns in the form of eGift Cards to use towards the purchase of any item on our website. We do not provide direct gift exchanges. You will need to return your gift for an eGift Card and use it to purchase another item. You will need two numbers to begin a gift return: Order Num...