What is your return or exchange policy?
Rest easy, we offer free returns and exchanges within 30 days for items purchased at olukai.ca. Items must be in new, unused condition with the original packaging and tags.
We offer three options for returns and exchanges.
Exchange for another size
Return for an eGift Card
Return for a refund t...
How do I return or exchange my order?
We will provide you with a free shipping label to print, and you can pack and ship your return or exchange back to us.
You will need your order number to begin processing your return or exchange. You can find your order number on:
Your account page
Your shipping label listed after "PO" under yo...
When will I receive my Refund, Exchange, or eGift Card Refund?
As soon as your return is received:
You will receive your refund
We will begin processing your new order
You will receive you eGift Card Refund
You will receive a confirmation email when processing is complete.