Returns

• What is your return or exchange policy?

  Rest easy, we offer free exchanges for new sizes / colors and free returns for store credit. Additionally, customers can exchange for new products of lesser or greater value. First-time customers receive free returns. All other returns for refund will be charged a $7 restocking fee on the retur...

• Extended Holiday Return Period

  Kick back and relax this holiday season knowing your OluKai gifts come with an extended return and exchanges period. All orders fulfilled from Nov. 1st through Dec. 25th can be returned or exchanged for free until Jan. 25th at olukai.ca/returns. As always, free shipping is included for all orders...

• How do I return or exchange my order?

  We will provide you with a shipping label to print, and you can pack and ship your return or exchange back to us. You will need your order number to begin processing your return or exchange. You can find your order number on: Your account page Your shipping label listed after "PO" under your ad...

• When will I receive my Refund, Exchange, or eGift Card Refund?

  For fastest processing, use the Return Bar. As soon as they scan your QR code your return or exchange will begin processing: You will receive your refund If exchanging, your new order will begin processing If returning for store credit, the eGift Card will be processed with your refund If you el...